Welcome to our Mobile apps help page.
Possible Mobile App Issues
- Loss Of Connection – Our apps maintain connections to the server to allow messages to go to and from devices. Sometimes, if the internet drops out, this connection can be closed. If you are getting a message saying you have lost connection, close the app and re-open it and the connection will be re-established.
- Slow opening a concern – The responder to your concern can be within the organisation you report about (if they have opened an account with us) or one of our staff. Our staff are all based in the UK. So please bear with us if your concern isn’t allocated immediately. It’s either outside of our control because it is being managed by the organisation you report about, or our staff will get around to you as soon as possible.